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What is The Big Small Shop?

A new online market-place designed to support local businesses, by helping to make them more accessible to their community. Join the #shoppingrevolution

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Portcullis Drive, Wallingford 0118 328 3208 [email protected]

Payment Options

"Getting started was easier than we expected"

Stripe Payment Processing

We use Stripe to process all of our payments. They are one of the biggest and most trusted payment processors in the world. Make sure to connect your account via SETTINGS – PAYMENTS, to receive funds for any orders.

Pinpoint Your Location

Make sure you use the Google Map section in the SETTINGS area, to pinpoint your location on our map. This will make your Store or Business visible on our search maps and store list.

Order Complete

When you receive an order, you will be notified by email. Check your Spam/Junk inbox, as your first order may land in there. When appropriate, log in and mark it as COMPLETE. This will notify the customer, or us, that their order is ready.

1. Dashboard

Your Dashboard provides you with an overview of your store, products listed, number of page views, orders, earnings as well as customer reviews. There is also an announcement section which displays the latest notices from the website administrator.

2. Adding/Editing Products

You can add your products individually or import in bulk by a CSV file. To begin, go to the ‘Products’ page of your Dashboard.

To add an individual product, click ‘Add New Product’. Enter the products name, price and discounted price if applicable, then select a category from the list and enter your product description. Include your business name in the product description and this will help customers find you in search results but you only need to include it once for each product or service.

You may also add product tags. If you’re not familiar with tags, they are short descriptions of your products/services that will help them to be found when customers are searching.

Create tags that use the language your customers will use when searching for an item. This means using plain language, even if you’re tempted to “jazz it up.” For example, instead of tagging a jewellery product with “finest rings” (too broad — too many results) or “handmade white gold pieces under £50,” (too narrow — no one will search for this!) you could opt for “white gold rings” or “rings under £50.” Or both!

Finally, upload your product image. Ideally images should be approx 500 x 500 pixels at 72 dpi.

To add products in bulk, go to ‘Tools’ in the left hand menu and choose either XML or CSV file format. Click ‘Import’, then browse to the file located on your computer and click ‘Continue’. Once your file is uploaded you should check that your product data is showing correctly and then make any individual manual adjustments as necessary. In particular, you should check that your products are showing in the correct category. If they have gone to the wrong category or been deposited in the miscellaneous category you will need to manually adjust them. Please do not create any new categories or sub categories, these will be removed by admin and your products placed in the miscellaneous category.

From ‘Tools’, you can also export a copy of your product data. You can use this feature to quickly take a backup of your product data or transfer the product data to another marketplace.

3. Reviewing Orders

On the Order page you can review orders received as well as customer details.

4. Adding Coupons

You can add coupons to your store and entice customers with discounts and rewards. Go to the ‘Coupons’ page and click on ‘Add New Coupon’.

5. Adding a Bookable Product/Service

If you would like your customers to book an appointment or other timed event with you, this can be done by visiting your ‘Booking’ page. Click on ‘Add New Booking Product’, and you will be presented with a number of options to customise your booking product. This can seem quite complicated but we have described some of the more unfamiliar options below.

What is a Booking Duration?

This field allows you to define a time for your product, the duration of each product your customers will be buying. For example, if you manage a B&B and don’t want to rent your best room unless someone wants it for three days, you put three days as your block duration. However, when you are creating bookings for your regular rooms, you are putting one day as your block duration.

What is Calendar Display Mode?

Your bookable calendar will appear on your product page already expanded or as a clickable button. So this field is simply on/off for the calendar be already expanded or appear as a clickable button.

Availability

This is where the things start to get a little complicated. This section deals with the availability of your product in four different ways – frequency, capacity, range and time.

What is a Block?

Understanding this makes the following things a lot more easier. A block is the minimum unit of your product which you are making available for booking. Most booking products are unlike regular products, which are not time dependent but booking products are time dependent, subject to maintenance and usually do not have any shipping.

What is Max Bookings Per Block?

This field allows you to book the product multiple times within the available time frame. For example, you have two Luxury suites in your B&B and you want to rent them both. So, with this single bookable product you can manage both.

What is a Minimum Booking Window?

It is the minimum duration of time during which a customer will have to book your next available product. For example, your next available product is on 17th of this month, but you want at least 2 days before that day to allow for booking.

What is a Maximum Booking Window?

The maximum range of available booking for the product from the next available date. So, if your next available booking for your product is on the 17th of this month and the maximum booking window is 7 days, then on the product page a customer will be shown booking availability up to the 24th.

Here is an example on a calendar for how these dates will work.

What is Require A Buffer Period Of?

This is a useful option if you need some time to refresh your asset/product after completion of each order/service. If you have multiple booking blocks allocated in a single day,  you may need some time in between to do some maintenance.

This is what buffer time is. For example, if you want to clean up your Luxury Suite and change the towels before you hand it over to the next customer, you may set a buffer time of 30 hours. Leave it on 0 for no delay.

The unit for buffer period changes automatically with your block unit duration.

What if I set All Dates Are – to “not available by default”?

Your customised settings for availability ranges will become active.

Set Availability Range

Each field is tagged with a (?) hint text which explains each field.

Fix the range for your booking availability according to days, months, hours or minutes and many other ways. You can also add and reorganise priority by dragging.

Costs

There is always a base cost for the product, block costs are based on order volume and display cost is something which you can display initially as the lowest limit perhaps. If you leave it empty, the cost will become adaptive as the customer modifies his order. So, you can also use the display cost as a minimum cost per order in that sense.

What is Has Persons?

Check this option if your product can be booked according to several person groups. As you will see, you can also set set the limit and cost depending on person group.

What is Has Resources?

If you want to add additional resources to your product. For example, on your luxury suite, you could add a resource if you also want to offer your guests a home theatre system.

These resources can be set to automatically assigned or customer selected. As you see, you can charge for your resources as both initiation costs and for the length they use it.

1. Enter the resource cost.

2. Select the resource from the drop down menu.

Resources can also have their ranges depending on various attributes. You can set them from a different menu.

Creating a Resource

Go to Vendor Dashboard → Bookings → Click on Manage Resources

Now, click on Add New Resource to create a new resource. Click on Edit / Remove for changing a resource properties.

Customer Usage

After selecting a product or service that can be booked from your store, your customer will need to perform the following actions:

Choosing from the options

Your customer will see the options you have set at the time of creating the product or service. They will then have to choose between minimum and maximum number of persons and the types of resources that you have created.

After selecting the number of persons and type of resource (if required), they will then have to select the available date of the booking, click on Choose button to view the calendar and select the suitable date.

Ordering

If the date is available, the Check Availability button will become active. Then they have to click on the button and it will redirect them to the order page.

Now, the customer should provide the necessary information for ordering the product or service. After completing the order form, they should click on the Request Confirmation button and this will create a new order.

Cancelling

A customer can cancel their bookable order by navigating to My Account → Orders and click on the cancel button.